Dust API conversations and messages are slow

Incident Report for Dust

Resolved

This incident has been resolved.

Posted Oct 12, 2026 - 13:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 12, 2026 - 13:02 UTC

Identified

The issue with the API endpoints /conversations and /messages have been identified and a fix is being implemented.
Impacted features: Dust API, Dust Chrome Extension

Posted Oct 12, 2026 - 12:44 UTC

Investigating

Dust API endpoints /conversations and /messages are currently unreachable, our team is investigating this issue.
Impacted features: Dust API, Dust Chrome Extension

Posted Oct 12, 2026 - 12:38 UTC

This incident affected: Regions (europe-west1), Dust Developer Platform (API), and Dust Application (Dust Slackbot, Chrome Extension).